Storey’s Deep-Rooted Culture Is Based on Trust and Respect
A few nights ago, Eric Storey was on the phone with one of his customers and a couple of his drivers about a shipment in California. It was around 10 p.m. on the East coast, and as president of Storey Trucking, Eric was glad to jump in and problem solve to help the driver and the customer. He, along with all of the staff at Storey, are always accessible, not just for customers, but for each other.
And that builds trust, which is the foundation of any good relationship.
It’s all about strong relationships
For more than 50 years, Storey’s greatest asset has been the relationships the company builds with its employees and its customers.
It’s a legacy his father Paul started when he formed the company in 1966, delivering potatoes across the Southeast. And it’s one Eric strongly believes in and practices every day. He knows that the long-term relationships his company has with its customers are a byproduct of the relationships the company has with its employees.
“How you value your customers should reflect in how you treat your employees,” says Eric. “You can’t have one without the other.”
It’s a simple concept, but it’s one that’s worked — and it’s built on trust and mutual respect.
Eric knows that his team members have a life outside of work. That means being flexible when family emergencies or health issues arise, or understanding that sometimes, an employee may just need a day off.
“I think part of it is being respectful of your employees, and realizing that the job here at Storey is not your whole life.”
Accessibility is key
It’s also a common fact that the Storey leadership team makes themselves available to every employee at Storey. They know they can call Eric or other key team members whenever they need something. It’s part of the reason why Storey has so little turnover. Employees are valued and appreciated, and their needs are not ignored. When drivers are taken care of on the road, we know they will provide the best service to Storey’s freight customers.
A handshake and a promise
When it comes to customers, sometimes all it takes is a handshake and a promise to do what you say you’re going to do to gain their trust. “When our customers call on any day, they know what to expect,” says Eric. “We value those relationships we’ve established. It’s been deep-rooted in our culture here for more than 50 years.”
Strong relationships since the beginning
Building strong relationships has been part of Storey’s core values since the beginning. And Eric wants to make sure it remains that way for the future of the company. When new employees start, they can see the value everyone places on mutual trust and respect. It trickles down from more established employees to new hires to the customer and even to Storey’s vendors.
“If our employees are happy and they’re satisfied in their job, our customers will see that,” Eric says with a smile.
If you’re a business looking for a trusted partner to haul freight, or a driver looking to work for a family-oriented company, give Storey Trucking a call at (800) 633-2444.