Dispatch Oreientation Notes

 
 

1. MAKE SURE YOU HAVE TWO LOAD LOCKS ON YOUR TRUCK. (SEE DISPATCH)

2. MAKE SURE YOUR TRUCK HAS 3 SETS OF TIRE CHAINS FROM SEPT. 1 TO MAY 1. (SEE SHOP)

3. MAKE SURE YOU HAVE AT LEAST 3 STRAPS AS WELL AS LOAD LOCKS. (SEE DISPATCH)

4. YOU SHOULD KEEP A REFLECTIVE VEST IN YOUR TRUCK AT ALL TIMES. (SOME SHIPPERS/RECEIVERS REQUIRE IT).

5. KEEP A SMALL TOOL BOX WITH PLIERS, ADJUSTABLE WRENCH AND SCREWDRIVER IN TRUCK.

6. CHECK YOUR REEFER WHEN YOU PICK UP LOAD WHETHER IT IS ON YARD IN HENAGAR OR IN DALTON. TURN IT ON AND LET IT RUN A FEW MINUTES.

7. WHEN DROPPING LOADS ON YARD AT HENAGAR (FOR EXAMPLE COMING IN FROM IDAHO)

A. IF DURING SHOP HOURS STAY HOOKED TO TRAILER SO BOTH TRUCK AND TRAILER CAN BE PULLED THRU SHOP.

B. IF AT NIGHT AND LOAD IS DELIVERING NEXT DAY, PULL OUT FROM UNDER LOAD SO LOCAL DELIVERY DRIVERS CAN HOOK TO TRAILER.

C. PUT BILLS FOR LOAD YOU ARE DROPPING ON LEDGE IN DISPATCH WINDOW. ATTACH NOTE WITH TRAILER # AND INDICATE IF YOU HAVE LOAD LOCKS/STRAPS IN TRAILER AND HOW MANY OF EACH. WE WILL HAVE DELIVERY DRIVER RETURN TO DISPATCH OFFICE.

8. WHEN DELIVERING LOADS INBOUND, CALL OFFICE WHEN MTY TO SEE IF WE MIGHT NEED YOUR TRAILER DROPPED AND A LOADED TRAILER BROUGHT TO HENAGAR. (IF YOU KNOW YOU WILL BE DELIVERING OUTSIDE OF BUSINESS HOURS, CALL THE DAY B4)

9. ANYTIME YOU ARE DROPPING A LOADED TRAILER, NO MATTER WHETHER IT IS OUTBOUND OR INBOUND, MAKE SURE YOU KEEP A COPY OF YOUR BOL. IF THERE IS NO EXTRA COPY, STOP AT A TRUCK STOP AND MAKE A COPY. WE WILL REIMBURSE YOU.

10. WE CAN TRACK YOU ON OMNITRACS, SO THERE IS NO NEED TO MAKE A CHECK CALL UNLESS YOU ARE HAVING SOME TYPE OF PROBLEM OR NEED A QUESTION ANSWERED.

11. IF YOU NEED A COMCHECK, ANYONE IN DISPATCH CAN GIVE YOU THE #. NO NEED TO WAIT.

12. IF YOU HAVE A PROBLEM AFTER HOURS WITH A LOAD, START WITH DISPATCHER WHO GAVE YOU THE LOAD. IF YOU CANNOT CONTACT, GO DOWN THE LIST OF DISPATCHERS AND THEN TO ERIC.

13. IF YOU HAVE A MECHANICAL PROBLEM AFTER HOURS, CALL JEFF OR JOSH FIRST. IF NO CONTACT, TRY WAYNE. IF STILL NO CONTACT, TRY ERIC AND THEN PAUL.

14. TO ENSURE YOUR PAID MILES ARE ACCURATE, IN THE EVENT YOU HAVE TO RUN UNUSUAL MOVES BETWEEN LOADS OR HAVE TO TAKE A DIFFERENT ROUTE DUE TO WEATHER, ACCIDENTS, ETC., INFORM TINA OR JACKIE IN DISPATCH. THEY WILL BE SURE MOVES ARE ENTERED IN COMPUTER SO PAYROLL CAN ACCURATELY CALCULATE MILES.

15. WHEN LOADING, ALWAYS MAKE SURE LOAD IS SECURED WITH LOADLOCKS OR STRAPS BEFORE LEAVING SHIPPER/STOREY YARD.